Contact & Support

Payapps is a simple yet powerful cloud collaboration tool suitable for all contractors that saves needless time and money wasted on payment submission and approval.

Payapps bridges the gap between multiple organisations and stakeholders, by providing an easy-to-use, real-time, online collaboration platform. Developed specifically around construction needs, it works by allowing contract parties to collaborate on a neutral platform, eliminating the need for endless spreadsheet reconciliations, email trails and heated phone calls.

Payapps reduces cost, drives efficiency, improves returns and reduces risk, by delivering immediate benefits that grow over time:

• Cost reductions: measurable savings in contract administration management, reductions of up to 50%
• Time savings: collaborative automation, efficiency, and transparency
• Risk control: helps contractors to be Security Of Payments Act certified across all states, reduced disputes, and adjudication

Payapps works best as a collaboration tool, between general contractors and subcontractors, but it can be used independently to send beautiful, conforming payment claims general contractors understand every month – on time, every time!

As a collaboration tool, the general contractor is the administrator of the system and sets up the contracts. The other parties are then invited to join by email. Each month automated reminder emails are sent to submit claims, which are prepared online, in seconds, by simply updating completions. Conforming documentation is then produced instantaneously and delivered by email, and seamless integration with leading construction software packages provides a complete end-to-end solution.

For independent use, the subcontractor simply creates a contract using their builder’s details and then sends beautiful, conforming payment claims their builder understands and can quickly and easily assess. They then simply update and self-approve their claim as per the builder’s payment schedule and they can even automatically generate and send an invoice that exactly matches the claim. Too easy!

If you’re in an enterprise or project plan contract and feel you need even more please get in contact with your consultant or use any of the contact methods above.

If you’ve signed up online to one of our monthly plans you can upgrade your plan under your account settings. Click the ‘My Plans & Usage’ Tab. Here you may select which plan is suitable for your business needs. If, however, you are unable to view plan options or change your plan, you might not have full permissions. Please contact the main account holder within your organisation. For further assistance, do not hesitate to contact us directly via any of the methods above or using our in-app chat feature.

If you’ve signed up online there are no lock-in contracts so you can cancel at anytime, simply send an email to support@payapps.com and we’ll action your request immediately.

Don’t forget to leave feedback on what you did/didn’t like, that way we can improve. If at any stage you would like to use Payapps again, simply log back in and you’re good to go.

Yes. The security and reliability of our software, systems and data are as important as delivering you an efficient, effective and user-friendly application. After all, you’re relying on us for an important part of your business processes and record keeping. We share the same security systems as Amazon, and use the same security protocols shared by the banks. The only people who get to access your private details is you, the owner.

If you’re an enterprise or project contract customer our implementation team will get your company set up with a minimum of fuss. We pride ourselves on having Payapps implemented on a project, or throughout your business in less than 24 hours!

If a monthly plan is good enough for you simply create a free trial account to get started – your first 30 days from your first login are on us. Once logged in, we have a number of short and easy tutorial videos (2-3 mins each) that will guide you through the basics. Our support team is available to assist if you have further questions.